In this article
Scenario
While viewing the Schedule, you may have come across an appointment that showed as Reserved. But what does that mean? And how do you move an appointment out of Reserved?
Solution
An appointment marked as Reserved means that there is no customer/member in the appointment. This can happen when:
A service that was booked with a customer/member has the Don't cancel appointment if attendee(s) cancel setting selected
This setting is typically used for appointments with multiple attendees where if one attendee cancels, then the whole appointment is not cancelled for the rest of the attendees in the appointment
An appointment is created on the Schedule view and no customer/member is entered into the appointment
Typically a staff member would create an appointment without a client in it as a way of holding a spot for someone who is trying to confirm on their end
When this happens, a text window will pop up asking if you are sure to create an appointment without a customer/member in it
The ‘don’t cancel appointments if attendee(s) cancel’ setting is located in the settings for a service
Update a Reserved time block
From the Schedule view, click the appointment marked as reserved
Click the pencil icon
In the attendees section, search for the customer/member(s) you want to add to the appointment and click their name(s)
Click Save
Related Reading
For more information on creating an appointment, please review this article.
For more information on modifying or cancelling an appointment, please review this article.