As we head into the new year, our team has lots of exciting things planned. Keep your eyes peeled for a 2022 roadmap webinar invite soon to learn more about what's in store this year.

Until then, here's a glimpse of all of the new enhancements we'll be rolling out before the end of January:

We also wanted to give you a heads up that we're planning to:

If you have any questions about these changes, please reach out to your CSM.

In our September release we announced the rollout of our new event window, which makes it simpler for staff to create appointments directly in their calendar. Since then we’ve added a few other enhancements, like the ability to duplicate an appointment and some of the updates you’ll see included in this release.

We plan to add even more enhancements to the new experience in future releases, so we'll be migrating all Coconut customers to the new event window on February 24th, 2022.

If your team hasn't checked out the new appointment scheduling experience, we encourage you to try it out and provide us with your feedback. Just click on the top of the banner that's displayed in the old appointment scheduling modal.

Today, when an attendee is removed from an appointment, your staff can send them a notification to let them know they've been removed. In this release, we're adding the same notification capability for other staff who are removed from an appointment. If you remove a staff member from a meeting, you’ll see this prompt below where you can choose if they should be notified.

This new enhancement will automatically be enabled for all Coconut customers.

When customers, members or staff make changes to an appointment they'll now be able to see a history of these changes. Inside their schedule, they'll see a History info section where these details will be displayed.

This new enhancement will automatically be enabled for all Coconut customers.

When a member/customer cancels an appointment, you can now ask them why they cancelled. We’ve also extended this capability to your staff.

To enable this feature, heads over to the Settings>Client View>Cancellation Reasons section in Coconut.

In our October release we shared the news we’ve rebuilt our kiosk app. Our new web-based app offers you more flexibility when it comes to the hardware you’d like to deploy your kiosk experience on.

We’d encourage you to reach out to your CSM to discuss a plan to transition your kiosks from using the iOS app to the new web-based app. We expect to end the support for the existing app at the end of March.

We recently announced that we’ve started to refresh our data tables to give them a new, clean look and feel. These updates will make it easier for your staff to view data, and offer a consistent view throughout Coconut. Since they leverage new technologies, you’ll also get some additional security enhancements and other capabilities like the ability to download location data (e.g. QR codes for specific location or lobby TV URLs) or provide a Google Review link for a location.

Similar to the new appointment scheduling experience, on February 24th, 2022 we’ll be moving all Coconut clients over to the new Locations experience. This move will ensure that every customer can benefit from current and future improvements in this area.

If your team hasn't already, we'd encourage you to try out the new location tables and provide us with your feedback. Just click on the top of the banner that's displayed at the top of the old locations table.

If a staff member needs to book additional time with a customer/member after an initial appointment, they can now send the customer/member a link through email or text for them to book their follow up.

This new enhancement will automatically be enabled for all Coconut customers.