Provide Coconut in additional languages for your employees, the online booking experience in additional languages for customers or members, and include multiple language options for customers or members to choose to be serviced in. This article provides an overview of the language options available in Coconut.

NOTE: Additional Languages is an add-on feature. Please connect with your Customer Success contact to enable additional languages in your Coconut instance.

The following languages are available within Coconut:

NOTE: These languages are what are available to display to customers or members in customer-facing elements of Coconut; they are different from the languages customers or members can choose to be serviced in as part of the online booking process. Please refer to Additional languages and your customers/members for more details.

When additional languages are configured, employees can access Coconut in one of these additional languages, based on their profile settings.

Employees can set Coconut to display in an additional language by updating their preferred language in their profile

Additional languages can also be incorporated into Coconut to enhance your customers’ or members’ experience. These additional languages display as part of the online booking experience and as part of client notifications.

Additional languages can be incorporated into customer or member-facing elements of Coconut through the app and then displayed as part of the online booking experience (or as part of a booking shortcut). This can be done for the following items:

When additional languages are configured at your organization, customers/members can use a language picker to choose which of the additional languages they would like the online booking experience to display in.

When additional languages are configured, they display as options customers/members can choose to use when they go through the online booking process

If details for the above areas are included in additional languages and a customer/member selects a different language when using the online booking experience, the additional details display in the customer/member’s selected language.

Please refer to Additional resources for links to corresponding articles.

If desired, you can provide your customers/members with the ability to choose to be served by a staff member who speaks a specific language as part of the online booking experience. The languages that are available for this are dependent on the languages spoken by your staff members, and are set on each individual staff member’s profile.

If desired, the online booking experience can be configured to allow customers/members to choose to be served by a staff member who speaks a specific language

For more information on adding languages to a staff member’s profile, please refer to this article.

For more information on enabling the option for customers/members to choose to be served in another language, please refer to this section of the Client View Setup.

Additional languages can also be incorporated into client notifications. This can be done for the following items:

Service instructions and additional information can be shared with customers/members as part of email content when additional languages are configured

For details on adding additional languages to service descriptions or instructions, please refer to this article.

For details on creating custom questions, please refer to this article.

For details on adding location messaging, please refer to this article.

For details on configuring language options for the online booking experience, please refer to this article.

Admin users can configure client view settings and add additional languages content in booking shortcuts, custom questions, email content for notifications, location messaging, service descriptions, service instructions, and staff job titles.

Managers can update language details for booking shortcuts, location messaging, and staff job titles at locations where they are also assigned.

Staff can update language details for booking shortcuts and set their preferred language.