In this article
Objective
Expand a client’s options when scheduling an appointment and strengthen the customer experience by providing your services in multiple languages.
NOTE: Additional Languages is an add-on feature. Please connect with your Customer Success contact to enable additional languages in your Coconut instance.
For an overview on getting started with Services, please refer to this article.
Steps
Additional languages can be added to Coconut’s platform and display to clients or members as part of the online booking experience. This is done as part of creating a new service or by editing an existing service.
Add a language to an existing service
To add a language to an existing service:
From the navigation menu, click Services
Navigate to the service you want to add another language to and click More
Click Languages
Select your desired language and click Add
Enter a title for the service
Enter a description for the service
Enter instructions associated with the service, if applicable
Enter a Faster Route Message associated with the service, if applicable
Enter a Faster Route URL associated with the service, if applicable
Click Save
Add a language when creating a new service
For details on how to create a new service that includes an additional language, please refer to this article.
Available languages
The following languages are available within Coconut:
English
French
Korean
Mandarin
Polish
Portuguese
Russian
Spanish (Castilian)
NOTE: These languages are what is available to display to clients or members in customer-facing elements of Coconut; they are different from the languages clients or members can choose to be serviced in as part of the online booking process.
For details on how to add languages clients or members can choose to be serviced in, please refer to this article.
A note on access and visibility
Admin users can add, edit, and archive services.