Ensuring everyone has the correct date and time is at the heart of every successful appointment. This article outlines how timezones are used and displayed in Coconut.

When employees use Coconut, the times that display in-app are determined by their preferred timezone, as set in the employee’s Coconut profile. If no preferred timezone is set, the schedule view displays in the location's timezone.

To update your preferred timezone:

The preferred timezone is saved and the schedule now displays in the user’s preferred timezone.

Schedule displays in an employee's preferred timezone, as set in their profile

When an employee receives email notifications for appointments, the date and time in the notification is displayed in the employee’s preferred timezone, as set in the employee’s profile.

For example, if an employee updates their preferred timezone from Mountain Standard Time (MST) to Pacific Standard Time (PST), subsequent notifications will display the date and time in PST. This timezone is used regardless of the location(s) where the employee is assigned and/or the timezone selected by the customer/member during the booking process.

When a customer or member schedules an appointment using the online booking experience, the date and time that is shared in notifications is determined by the timezone they selected when booking.

For example, if Eastern Standard Time (EST) was selected when a customer or member was choosing the date and time for their appointment, notifications shared with the customer or member will display the date and time of their appointment in EST.

Appointment notifications for customers/members when scheduled using the online booking process display in the timezone selected during booking

When a customer or member schedules an appointment through the Contact Center, the date and time that is shared in customer/member notifications is determined by the timezone selected as part of the booking process.

For example, if Eastern Standard Time (EST) is selected when a contact center employee schedules the appointment, notifications shared with the customer or member will display the date and time of their appointment in EST.

If the appointment is for an existing customer or member, the initial timezone that displays in the booking flow reflects the one used by the customer for their most recently scheduled appointment.

If the appointment is for a new customer or member, the initial timezone that displays in the booking flow reflects the timezone associated with the location where the appointment will take place.

If the appointment is for a new customer or member and no location is selected, the initial timezone that displays in the booking flow reflects the preferred timezone of the staff member scheduling the appointment.

Appointment notifications for customers/members when scheduled through the Contact Center display in the timezone selected during booking

When a staff member schedules an appointment through Schedule on behalf of an existing customer or member, the timezone that is shared in the customer/member notification reflects the timezone in the customer or member’s profile, if set. If not set, the notification reflects the location’s timezone, as set in the location’s details in Coconut.

If a staff member is scheduling an appointment through Schedule on behalf of a new customer or member, the timezone that is shared in the customer/member notification reflects the location’s timezone, as set in the location’s details in Coconut.

For details on editing a location, please refer to this article.

For details on updating a customer or member’s profile, please refer to this article.

For details on configuring customer or member notifications, please refer to this article.

For details on configuring staff notifications, please refer to this article.

Admin users can configure notifications, edit location details, edit staff profiles, and edit customer/member profiles.

Managers can edit location details and edit staff profiles where they are also assigned. They can also edit customer/member profiles.

Staff can edit their own profiles and customer/member profiles.