Coconut Administrators will now have the option to switch to the new Services Page, which has been updated to provide a more streamlined experience for managing your organization’s services.

With this update, teams can better support more complex service configurations, including Multi-LOB setup, from a modernized Services management experience.

This improvement helps administrators manage services with greater clarity and better supports organizations with more advanced configuration needs.

Coconut Administrators can now switch to the new Services page, which provides a more streamlined experience for managing your organization's services.

Key improvements include:

These updates help administrators manage services with greater clarity while providing the flexibility needed to support more complex organizational requirements.

The new Services page is available now to all Coconut Administrators.

In the Insights tab, time-based metrics now use median values instead of averages, with labels updated throughout the experience to reflect the new calculation method.

This change helps reduce the impact of extreme outliers and provides a more accurate view of typical performance across key metrics, including wait times, lead times, and service durations.

This update to the Insights tab will be available to all accounts on July 22, 2026.

Custom Roles and Permissions is now compatible with SSO role provisioning.

Organizations using Custom Roles and Permissions (CRP) can now assign both a user's Profile and Custom Roles through their identity provider. This allows user access and permissions to be managed directly through SSO, helping reduce manual administration and ensuring role assignments remain consistent across systems.

With this update:

Organizations that are not using Custom Roles and Permissions with SSO role provisioning will not experience any changes to their existing SSO configuration or behavior.

SSO role provisioning will be available to all accounts on July 22, 2026.

How timezones are displayed on the Dashboard has been updated to follow the same timezone priority rules used throughout Schedule. This update provides a more consistent and predictable experience when viewing meetings across Dashboard and Schedule.

Timezone display now follows this priority order:

Additional timezone information is now displayed throughout the Dashboard, including:

With this update, timezone information is displayed consistently across both experiences, helping reduce confusion and ensuring users see the same meeting information regardless of where they are viewing it.

This update to timezones will be available to all accounts on July 22, 2026.

The Engagement Overview dashboard has been updated to give leaders a clearer, more actionable view of performance across their organization.

The redesigned dashboard makes it easier to assess operational health, identify trends, and understand performance across locations, services, and engagement types.

Key enhancements include:

Updates to the Engagement Overview dashboard will be available to accounts with Advanced Analytics on July 22, 2026.

The Contact Centre booking flow has been updated so staff can now see the scheduled duration for the selected appointment type before confirming an appointment.

This helps staff communicate the expected time commitment more clearly and reduces the need to check another area of the platform during the booking process.

Updates to the contact center appointment flow will be available to accounts on July 22, 2026.