Troubleshooting on your own? Here are some quick tips
To ensure the best possible experience, ensure you are using a supported browser. We currently support the latest versions of:
Google Chrome (desktop and mobile)
Microsoft Internet Explorer
Microsoft Edge
Mozilla Firefox
Safari (desktop and mobile)
Test the issue on more than one browser, operating system and/or computer. Have another staff member test it as well if possible.
Log out of the system. Clear the browser’s cache and cookies. Log back in.
Refresh the browser.
What to include when reporting an issue
To help the support team solve your issue as quickly and effectively as possible, please include the following information in your email:
Who does this issue impact? Staff, customers, everyone etc.
What browser(s) did you experience this on?
A screenshot of the error.
How to recreate the issue. Please provide specific steps and an example of how it occurred.
i.e. I opened the appointment on my schedule - Tuesday, January 5th with client Miley Miller and when I changed the status to Complete I experienced the following error (see screenshot).
When did it first occur?
Frequency of the issue - how many times has it been experienced and by whom.