Lobby: Allow clients to view real-time service availability and join the appropriate waitlist. Staff are able to view who is waiting in the lobby and for what service.

Estimated Wait-time: Coconut’s unique wait-time algorithm gives the most up-to-date view of availability, taking into account any pre-booked appointments and time blocked off on staff calendars.

Lobby Management: Manage Lobby wait times, Call Back Requests, LobbyTV and more, allowing management to make adjustments quickly and efficiently.

Appointment Booking: Reduce service abandonment by prompting clients to book an appointment at an available time and date of their choosing if they are unable to wait.

Check-in: Clients can indicate that they have arrived for their appointment on the system, triggering an instant notification to be sent to staff, improving communication and decreasing wait time in the lobby.

Staff will see responses from clients when using the calendar invite attached to emails.

Google AdWords Conversion Tracking for appointments booked through the online client booking tool.

Coconut calendar syncs will now follow the privacy settings of the synced calendar, hiding details of private events. Synced events are also no longer editable in Coconut to ensure the privacy of individual users.

Select text boxes will have a WYSIWYG editor to support basic formatting of data.

Calendar Sync Improvements

Salesforce Scheduling Component