In this article
Scenario
Users are not receiving emails related to Coconut activities, such as appointment reminder notifications.
Solution
This can be the result of the email address being placed on a denylist. This can happen if the:
Email domain does not exist
Mailbox does not exist
Email was marked as spam
Phone number provided is not a valid phone number
Phone number provided is a landline
To resolve this issue, ensure contact information provided during the online booking process and in a staff member’s Coconut profile exists and is accurate. Consider sharing a reminder of these requirements with clients/members when they schedule an appointment.
Help clients/members avoid ending up on a denylist by including a reminder to use valid contact details as part of the online booking process
Related Reading
Additional information can be added in the Compliance Information section when configuring Client View settings. Consider adding a note here that reminds clients to enter a valid email address and/or phone number when booking to ensure they receive notifications. For more details on how to do this, please refer to this article.