Spring has sprung, and the Coconut Crew is excited to launch many new enhancements this month!

Let’s dive into the updates now.

In this release

Lobby
- Kiosk
Schedule
- Schedule 2.0
Integrations
- Reserve with Google route to localised client view
- Reserve with Google Uncategorized now General
Hours
- Staff location filtering and email address
Connect
- Participant Actions
Settings
- The Dashboard section previously found in the Lobby menu of Settings has been moved to the Admin menu of Settings

Lobby

Kiosk: Staff & Language Selection

Phase 1 of the enhanced Kiosk experience is kicking off with the release of the new kiosk walk-in booking flow (the first phase in a three phase rollout).

This flow introduces several new features to the kiosk's join-the-line functionality:

Preferred Language selection (managed via new setting).

Preferred Staff selection (managed via new setting).
Booked Through, Preferred Staff, and Preferred Language information will now display on the Dashboard.
Service categories will be displayed when booking a walk-in via this flow.
Select Preferred Language when using the +NEW button to add a walk-in.

Configuration & Setup:

To access the new kiosk flow, visit the Locations page and click the 3-dot menu for a given location.
Select “Copy Kiosk Link (new)” to access the new kiosk page URL.
- The kiosk page will look the same, but choosing "Join the line" will take you to the new booking flow.

In Settings → Queue Management → Kiosk, you can configure options to enable or disable selection steps for preferred staff and language:
- These new steps will only be visible when the kiosk uses the new URL copied from the locations table.
- To implement this new flow on your physical kiosks, you will need to manually update their URL to the new one from the locations table.

Schedule

Schedule 2.0: Modern Design and Improved Functionality

Available in Demo as of March 26, 2025
Available in Production on April 23, 2025, with the option to toggle between the previous and new schedule

Schedule 2.0 overhauls our existing Schedule by delivering a modern, user-friendly design that improves the user experience with quicker load times, a more intuitive layout, and stronger backend security.

The new schedule includes the following enhancements:

Dashboard and Schedule Icons: New icons for the Dashboard and Schedule sections align with the functionality, making it more intuitive for navigation.
Day View: Redesigned day view for improved readability, enabling users to better manage daily schedules and appointments. Staff are now featured along the vertical axis for a simplified calendar view.
Language indicator on schedule view: New icon to represent the required language for a meeting as selected by the client during the booking process, to ensure the right language capabilities are matched with client needs.
Collapsible staff panel on schedule view: A collapsible panel with a staff list, allowing users to expand or hide staff details as needed.
Staff details: Job titles are displayed alongside staff names, to facilitate quicker decision-making when reassigning appointments.
UI for staff selection: Enhanced checkbox selection with the added ability to select all staff members, clear all and filter multiple staff members to view specific calendars. When viewing the calendar in day view, users can now select an unlimited number of staff members at once.
UI for calendar week view: Improved the visual style of the week view to enhance clarity and provide a more user-friendly experience.

Frequently Asked Questions (FAQs)

Q: Can staff toggle back to the previous schedule 1.0 view?

Yes, the opt-in/opt-out banner will remain available for initial launch so users can toggle between the previous and new experience for a limited time.Once all customers are comfortable with the new schedule experience, we will remove the banner and Schedule 2.0 will be the default experience.

Integrations

Reserve with Google routes to localized Client View

To ensure a seamless experience, Reserve with Google will now link customers to the Coconut booking page that matches their browser's language.

Reserve with Google Service Categories

Uncategorized services will now be listed under the "General" category, previously labeled "Uncategorized."

NOTE: These enhancements will be released to production on April 9 (no action is required).

Hours

Improved "Hours Adjustments" filter

Staff names now include their email addresses in brackets, and the staff dropdown is filtered to show only assigned staff when a location is selected - this addresses feedback about the challenge of distinguishing staff with the same name.

NOTE: This enhancement is now live in production.

Connect

Participant Actions

The new Configurable Participant Actions feature offers significant flexibility to tailor Connect's functionality to your specific operational workflows and policies.:

Administrators can now better define in-call permissions—including participant admission, screen sharing, and muting capabilities—based on participant type (Organizer, Staff, or External Participant).

NOTE: To ensure a seamless transition, existing customer settings will remain unchanged by default.