Coconut’s March Product Newsletter, provides all the updates and new features that the team has been working on.
Daylight Savings Time Change
Prior to the clocks springing forward this Sunday, March 10th at 2:00 am, we encourage you and your teams to take the following action to ensure your appointments are not impacted:
Check your mobile phone, tablet and computer clock settings to ensure they reflect your timezone.
Check your Coconut timezone settings by logging into Coconut > Edit Profile (top right icon) > Select your timezone.
These simple steps will ensure your upcoming appointments are not negatively impacted.
In the past, we have seen users with incorrect timezone settings experience incorrectly synced appointments and events showing up in the wrong time slot on their calendar.
What's New in Coconut
Here is a list of the updates to be released March 13th, 2019
History of an appointment now available in the Client Log
Will show type of action taken on the appointment (created, updated or cancelled), who performed the action, and when
Client will be told who the appointment was booked by in the confirmation email
Option available on the schedule to see all unassigned appointments
New option to enable a single answer for all attendees’ private questions
Staff Meeting Information will not be included in the Cancelled or No Show emails
More accessible colour used to represent the “In Progress” status on the schedule
Various UI improvements to the Contact Center
iOS App available for appointment check-in at the branch
Coming Soon
Calendar Sync Improvements
Lobby Management
Optional Event Location
Hours Management
Hours Management is now split into Business Hours (locations), Working Hours (staff) and Adjustments (locations and staff)
Salesforce Scheduling Component
UI to manage Cancellation Form questions
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