Your Coconut Team

We recently introduced a new dropdown location selector for the Schedule. Based on mountains of positive feedback we are bringing a similar experience to the Lobby View and Staff Dashboard.

For the lobby view and staff dashboard we will ensure that the recent location functionality that exists today is included in this new selector.

Admin users will be able to choose if they want wait time to be calculated based on service duration (current option), or by historical average handle time (new option).

Admins can select which wait time calculation option from the settings page.

Calculating wait time based on historical average handle time should provide more accurate walk-in wait times for some customers who use service duration as a maximum duration rather than a typical duration.

Admins now have the tools they need to migrate users from one Exchange service account to another - giving more control, more flexibility and reducing risk. Migrating users in waves and fallback options are both available. We would encourage testing a user on the new service account before removing them from the previous one.

The Zoom integration is now ready for beta testing as a part of our beta program!

Similar to our Microsoft Teams integration, admins can set up the integration on behalf of all staff in Coconut by authenticating with Zoom.

Once up and running, this integration automatically creates video meetings within Zoom when appointments are booked through any Coconut channel. The corresponding meeting links are dynamically generated for each appointment and automatically included with customer notifications, eliminating the manual creation of new links. This will be helpful as the links are always unique - no client can show up early and join an existing meeting.

After launching to a few clients via our Beta program, we plan to rapidly address feedback and make this functionality available for all customers with Phone & Video Appointments.
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The link to join a video call on the confirmation page of the Modern Client View is now formatted as a button.

Additional video call information is now displayed on the Modern Client View Confirmation page if any information has been entered in the Staff Profile.
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We now allow customers to show different “Additional Information” in Reserve with Google from what they currently display on the Modern Client View.

This is available in the “Compliance Information” section of the Client View settings page in Coconut.

This will appear in Reserve with Google as a “note” during the booking process.
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The Schedule Week View currently shows the open/closed times on each day as reflected by actual Quick Stream availability rather than hours. Based on customer feedback we have now brought this to each column on the Day View of the schedule as well.

We now sort the staff list on the Client View according to the sort order determined by the Staff list in the staff facing view of Coconut.
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Improved the overall performance of Reserve with Google for certain customers with extremely high amounts of availability.

Improved the experience for a staff member who is viewing a location on the schedule as that location is archived by another user.

Improved the use of split times and overrides in hours adjustments. These features were never meant to be compatible with each other but could unintentionally be used together. When used together these features can cause issues with availability. We have made some changes to the adjustments modal to stop these features from being used together.

Fixed an issue where notifying a client in the lobby caused the wait time to show as “-” until the page was refreshed

Fixed an issue where the online queue page wasn’t loading properly

Fixed an issue where the lobby walk-ins by staff insights report was showing no results

Fixed an issue where the location notification’s list in the staff profile could have locations removed when enter was pressed

Fixed an issue where archived staff members service assignments were causing the wrong services to show up in the Lobby iPad Kiosk App service list

Confirmation emails for clients from Lobby & Visitor Management were not being properly translated based on language preference. This is now fixed.

Fixed an issue where a walk-in’s phone number was not being recognized when set to "No Show" on the Lobby view

Fixed some issues with how the browser back and forward buttons work with the Modern Client View

When the Book Another Appointment button on the Modern Client View is used when the Client View was accessed from the online queueing landing page, the client view could bring the user back to the landing page instead of the client view booking flow. This is now fixed.

Fixed a layout issue with the “View Next Month” call to action on the modern client view when there are no times available.

Fixed an issue where the Video Call Link field could show up when trying to create a busy time on the schedule page

Fixed an issue where the attendee section could show up when trying to view a busy time on the schedule page

Fixed an issue where in very rare circumstances some clients wouldn’t be able to complete their booking through the modern client view.

Fixed an issue where the list of meeting methods on the client view didn’t properly reflect the methods that had been made available on the staff facing side of Coconut.

Fixed an issue where a meeting space was being incorrectly required for appointments at virtual locations.

Fixed an issue in the Contact Center that allowed staff to select a meeting method that was not actually available

Fixed an issue where service categories couldn’t be selected on the Modern Client View

Fixed an issue where the button hover states on the Modern Client View weren’t working properly for some customers

Fixed an issue with the Microsoft Teams integration where some Coconut users could become unmatched with their Microsoft account

Fixed an issue where locations weren’t loading on the Schedule

Fixed an issue where an hours adjustment for all locations that bridged two months would cause a slight availability gap at the beginning of the month

Fixed an issue in the Contact Center that caused the client information modal to be populated with the wrong attendee information

Fixed an issue with the schedule date picker where it would not update the highlighted date when using the back and forward buttons

Fixed an issue where the Contact Center would display a loading state perpetually if the user had no location/service assignments