In this article
Objective
Ensure your staff members are kept informed of when a client is waiting to join a Coconut Connect call by configuring staff notification settings.
Steps
From the navigation menu, click Settings
From Notifications, click Staff
Scroll the page to view Call Entry Notifications
Ensure the toggle is:
ON if staff should receive the email
OFF if staff should not receive the email
These notifications will be sent to staff when a client is waiting to join a Coconut Connect call if the staff member has not yet joined. The notification will be sent to the staff member by email.
A note on access and visibility
Admins can configure staff notifications from Settings.