What’s New in Coconut:
Managers can now manage contact center representatives that are assigned to locations managed by that Manager.
Check-in allows clients to notify staff that they have arrived for their appointment. Instructions on how to check-in will be sent to clients before the appointment via SMS. Learn more here.
Flex Time allows individual staff to set a preferred duration for a service they provide once enabled by an admin. Learn more here.
New Kiosk user role is available to be used with the iOS app for self-serve Check-in or Lobby Management.
Staff can now be set to Invite Only. Clients scheduling through the Client View will only be able to book with that staff when using a booking shortcut. Learn more here.
The client ID is now included in the client edit window.
Various text boxes will have a WYSIWYG editor to support basic formatting of data.
Security Updates:
IE 9 and 10 are no longer supported, as we no longer support TLS 1.0 & 1.1. TLS 1.2 and all modern browsers will continue to be supported. You will need to upgrade to IE 11, Microsoft Edge, Chrome, Safari, or Firefox to continue using Coconut.
New password management process which requires the old password to be provided before changing passwords. The Forgot Password process will remain the same.