In this article
Objective
Transform the customer experience by providing clients with the ability to create walk-in appointments for themselves and join a virtual or in-branch queue using Lobby.
NOTE: Lobby is an add-on feature. Please connect with your Customer Success Manager to get started.
Steps
Select your desired Service
Enter your first name
Enter your last name
Enter a phone number and/or an email address, where required
NOTE: Coconut recommends entering a minimum of one contact method so that notifications can be sent and the walk-in appointment is not missed if momentarily leaving the branch while waiting
Select I want to receive text messages about my appointment if you wish to receive SMS notifications
Enter any notes you want to share related to your appointment in the Notes field
Click Submit
The walk-in appointment is submitted and you are now in the queue.